Public transport passengers will have more rights from 2021 onwards
Flights are often subject to serious delays or else are canceled or overbooked. What are your options?
You want to bring home a counterfeit product from the street market at your vacation destination? Be careful!
You can’t commence a planned journey because of bad weather? What compensation can you expect?
Freeway right in front of your hotel room? Stony wasteland instead of a golf course? Our checklist shows you when you can demand a refund.