Public transport passengers will have more rights from 2021 onwards
Flights are often subject to serious delays or else are canceled or overbooked. What options do you have?
You want to bring home a counterfeit product from the street market at your vacation destination? Be careful!
You're unable to start your planned trip due to bad weather? But you've already paid for the vacation?
Freeway right in front of your hotel room? Stony wasteland instead of a golf course? Our checklist shows you when you can demand a refund.