Your flight is delayed or canceled?
Flights are often subject to serious delays or else are canceled or overbooked. What options do you have?
The answer in detail
Under certain circumstances, you can demand compensation from an airline if your flight is delayed, canceled or overbooked. The attached factsheet explains your rights, the compensation you should receive, and how to proceed. The document also contains a sample letter to the airline.
Merkblatt Entschädigung Flugverkehr