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Tips and templates from our experts

Travel

Your dream trip turns out to be a nightmare?

Freeway right in front of your hotel room? Stony wasteland instead of a golf course? Our checklist shows you when you can demand a refund.

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Your trip is canceled or interrupted due to force majeure?

You're unable to start your planned trip due to bad weather? But you've already paid for the vacation?

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Bringing home a counterfeit branded handbag or watch as a souvenir?

You want to bring home a counterfeit product from the street market at your vacation destination? Be careful!

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Your flight is delayed or canceled?

Flights are often subject to serious delays or else are canceled or overbooked. What options do you have?

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