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Information on cancellations of events due to coronavirus
Updated on 10.11.2020
I have bought tickets for a sports event / concert / soccer game / ice-hockey game / movie / theater production / cruise / flight / museum / etc. Now the event is being canceled because of the coronavirus.
Am I entitled to a refund of the ticket price?
If the event was cancelled due to an order of the health authorities, the organiser is generally obliged to refund the ticket costs. However, the contract with the organiser may contain provisions deviating from this principle. In most cases, corresponding clauses (which apply to rights and obligations in the event of an epidemic) can be found in the general terms and conditions (GTC) of the organiser.
If you decide for personal reasons (e.g. fear of infection) not to participate in an event that is taking place, you can generally not reclaim the purchase price.
What about associated hotel bookings and public transport tickets?
A refund of the booking costs is not directly related to the cancellation of the specific event to be attended. This means that you will be left at your own expense if the hotel or public transport company does not meet you voluntarily and refund all or part of the purchase price of the booking or ticket, or offer you an alternative date. If necessary, you will be reimbursed for these costs by your travel insurance.
You can always find the latest information at www.bag.admin.ch