Damage due to faulty products
If damage arises due to a faulty product, product liability takes effect. What do you need to be aware of in such cases?
The answer in detail
Product liability refers to the liability for damage caused by placing a faulty product on the market. Manufacturers, importers and sellers are obligated to ensure that the products they place on the market are safe. Consumers who suffer damage due to a faulty product can claim damages under Product Liability Law (PrHG) if certain conditions are met. Find out more in our checklist.
Note: If a purchased item does not function correctly or is defective, you must contact the seller and send the object for repair in accordance with the conditions of the guarantee. Defects have nothing to do with product liability. Product liability only takes effect when the defective product causes subsequent damage (not the damage to the product itself).
In our model documents, you will find a sample notification for reporting damage to the manufacturer, a request to name the manufacturer, and a template for the assertion of a claim against suppliers.