Faulty goods

Have you received faulty goods? What can you do about it?

The answer in detail

What to do when I receive defective goods?

If an item has significant defects, you as purchaser can essentially make a warranty claim against the seller. An item is deemed to be faulty if it has physical or legal defects that nullify or impair its value or suitability, or if an advertised feature is missing. In such cases, you have the option of withdrawing from the contract.
The complaint notification and the assertion of the contract withdrawal are not subject to a predefined form. However, we recommend that you submit a written statement for the furnishing of evidence and send the corresponding letter by registered post. The same applies for the reduction of the purchase price.

Important documents
Vorlage Mängelrüge
Vorlage Brief Minderung des Kaufpreises
Vorlage Wandelung Kaufvertrag