Hardware maintenance by an external provider
You have no in-house IT resources and want to outsource hardware and software maintenance to an external supplier?
The answer in detail
Companies often outsource the maintenance of hardware and software to an external provider. For services, it makes sense to draw up a contract. IT service providers generally use their own standard agreements for this purpose. However, these aren't always customer-friendly. Our checklist for the conclusion of a maintenance and support agreement for hardware and software gives you tips about what should be included in the agreement as well as the wording to particularly watch out for.